Bilingual Customer Care Specialist: Orders, Sales Support

Professional Recruiting Consultants, Inc.; Okmulgee (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

Professional Recruiting Consultants, Inc. is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary contact for customers, handle inquiries, and manage orders with a focus on sales support and relationship building.

The role requires strong organizational skills, experience in customer service and order processing, and proficiency with ERP/CRM platforms such as SAP or Salesforce. You will collaborate with sales, manufacturing, and operations to ensure timely delivery and

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process orders for domestic and Latin American markets and maintain ERP records.
• Prepare customer quotations and support sales initiatives.
• Collaborate with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with delivery expectations.
• Manage product returns, credits, and related customer service issues.

Skills

Bilingual English/Spanish

Customer service

Order management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

MS Office

Job description

Professional Recruiting Consultants, Inc. is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary contact for customers, handle inquiries, and manage orders with a focus on sales support and relationship building.

The role requires strong organizational skills, experience in customer service and order processing, and proficiency with ERP/CRM platforms such as SAP or Salesforce. You will collaborate with sales, manufacturing, and operations to ensure timely delivery and