Bilingual Customer Care & Order Specialist

Horan Hiring Solutions, LLC; Okmulgee (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

Horan Hiring Solutions, LLC is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers and drive satisfaction. The role emphasizes order processing, relationship management, and cross-functional coordination with sales, manufacturing, and operations.

The ideal candidate will be fluent in English and Spanish, have strong communication and organizational skills, and be proficient with ERP/CRM platforms such as SAP or Salesforce.

Qualifications

• Bachelor's degree or equivalent work experience.
• Bilingual English and Spanish required.
• Experience in customer service, account management, or sales support.
• Strong written and verbal communication.
• Excellent organization and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP/CRM platforms such as SAP or Salesforce preferred.
• Ability to collaborate across departments.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships and provide updates.
• Process orders and manage records in ERP and CRM systems.
• Prepare quotes and support sales initiatives with cross-functional teams.
• Coordinate production schedules and return/credits processes.

Skills

Bilingual English and Spanish

Customer service

Inside sales support

ERP/CRM experience

Microsoft Office

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

ERP systems

Job description

Horan Hiring Solutions, LLC is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers and drive satisfaction. The role emphasizes order processing, relationship management, and cross-functional coordination with sales, manufacturing, and operations.

The ideal candidate will be fluent in English and Spanish, have strong communication and organizational skills, and be proficient with ERP/CRM platforms such as SAP or Salesforce.