Bilingual Customer Care & Order Specialist

Saint Cyr Partners; Okmulgee (OK); On-site; USD 40,000 - 56,000; Full time

Job summary

Saint Cyr Partners in Oklahoma is seeking a bilingual Customer Care Specialist to serve as a primary point of contact for customers. You will build relationships, process orders, coordinate with internal teams, and ensure high customer satisfaction.

The ideal candidate is organized, detail-oriented, and experienced in customer service, order management, and sales support, with proficiency in ERP/CRM systems. This role is full-time and on-site in Oklahoma.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.

Responsibilities

• Customer Service & Relationship Management: Serve as a primary contact for customers, responding to inquiries via phone and email; Develop and maintain strong customer relationships; Provide order status updates, delivery timelines, and assistance with customer concerns; Coordinate customer requests and ensure timely resolution of issues.
• Order Processing & Administration: Process customer orders for domestic and Latin American markets; Maintain accurate customer information, pricing, and order records within an ERP system; Establish new customer accounts and maintain customer databases; Process invoices and shipping documentation; Coordinate product sample requests and fulfillment.
• Sales & Commercial Support: Prepare customer quotations for standard and customized products; Support sales initiatives through customer communications, promotional materials, and product updates; Work collaboratively with sales and other internal departments to meet customer needs.
• Operations & Cross-Functional Coordination: Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations; Manage product returns, credits, and related customer service issues; Partner with quality and operations teams to resolve product or order concerns.

Skills

Bilingual English/Spanish

Strong communication

Organizational skills

Collaboration across departments

Self-motivated

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

Job description

Saint Cyr Partners in Oklahoma is seeking a bilingual Customer Care Specialist to serve as a primary point of contact for customers. You will build relationships, process orders, coordinate with internal teams, and ensure high customer satisfaction.

The ideal candidate is organized, detail-oriented, and experienced in customer service, order management, and sales support, with proficiency in ERP/CRM systems. This role is full-time and on-site in Oklahoma.