Bilingual Customer Care Specialist — Growth & 401(k)

Atlas Credit Company Inc; Houston (TX); Presencial; USD 32 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

401(k) with company match

Bonus opportunities

Career growth and advancement

Resumo da oferta

Atlas Credit, a family-owned financial company, seeks a customer service representative to provide excellent phone-based service, handle high call volume, and assist customers with accounts and loan applications. The role emphasizes accuracy, data entry, and building strong customer relationships, with bilingual English/Spanish capability preferred.

This full-time position offers competitive pay, 401(k) with company match, bonus opportunities, and career growth within Atlas Credit.

Qualificações

• 1+ year of customer service experience.
• Strong phone communication skills and confidence speaking with customers.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and active listening skills.
• Basic computer and data entry skills.
• Bilingual: English required, Spanish preferred.

Responsabilidades

• Provide excellent customer service over the phone.
• Handle a high volume of incoming and outgoing calls.
• Assist customers with questions, account information, and issue resolution.
• Follow up with customers regarding accounts and past-due balances.
• Process loan applications and perform data entry.
• Maintain accurate customer records and documentation.
• Build strong customer relationships through professional communication.

Conhecimentos

Customer service

Phone communication

Multitasking

Problem solving

Active listening

Data entry

Bilingual (English/Spanish)

Descrição da oferta de emprego

Atlas Credit, a family-owned financial company, seeks a customer service representative to provide excellent phone-based service, handle high call volume, and assist customers with accounts and loan applications. The role emphasizes accuracy, data entry, and building strong customer relationships, with bilingual English/Spanish capability preferred.

This full-time position offers competitive pay, 401(k) with company match, bonus opportunities, and career growth within Atlas Credit.