Bilingual Field & In-Office Customer Experience Rep

Atlas Credit Company Inc; Corpus Christi (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid vacation

Paid major holidays

401(k) Plan with Employer Matching

Performance bonuses

Career advancement opportunities

Job summary

Atlas Credit Company Inc. is seeking a Customer Service Representative (CSR) to deliver outstanding customer experiences and provide personalized financial solutions. You will engage customers in-office and in the field, assisting with loan applications, account management, and collections.

Thorough training will prepare you for success. The role requires strong communication, problem-solving, and multitasking abilities; a valid driver’s license and reliable vehicle for fieldwork are essential.

Qualifications

• 1+ years of customer service or financial services experience.
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Comfortable making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Financial services

Communication

Time management

Multitasking

Problem solving

Call handling

Fieldwork

Driver's license

Job description

Atlas Credit Company Inc. is seeking a Customer Service Representative (CSR) to deliver outstanding customer experiences and provide personalized financial solutions. You will engage customers in-office and in the field, assisting with loan applications, account management, and collections.

Thorough training will prepare you for success. The role requires strong communication, problem-solving, and multitasking abilities; a valid driver’s license and reliable vehicle for fieldwork are essential.