Bilingual Customer Service & Financial Solutions Specialist

Atlas Credit Company Inc; Austin (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

Paid Holidays

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company Inc is seeking a Customer Service Representative to deliver outstanding customer experiences both in-office and in the field. You will assist with loan applications, account management, and collections, building lasting relationships and offering personalized financial solutions.

The role involves field visits, training on processes, and handling inquiries with a view to providing exceptional service while upholding company policies and security practices.

Qualifications

• 1+ years of customer service or financial services experience
• Strong problem-solving, communication, and listening skills
• Ability to multi-task, prioritize, and manage time efficiently
• Comfortably making high-volume calls and handling collections professionally
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer Service

Communication

Problem Solving

Active Listening

Time Management

Fieldwork

High-Volume Calls

Driver's License

Job description

Atlas Credit Company Inc is seeking a Customer Service Representative to deliver outstanding customer experiences both in-office and in the field. You will assist with loan applications, account management, and collections, building lasting relationships and offering personalized financial solutions.

The role involves field visits, training on processes, and handling inquiries with a view to providing exceptional service while upholding company policies and security practices.