Bilingual Customer Care Specialist | Español/English

Community Choice Financial Family of Brands; Mansfield (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key Holder Program for leadership

Performance-based advancement

Educational Reimbursement

Medical insurance options (telemed/HSA

401(k) with company match

Life and AD&D insurance

Discount Marketplace access

Paid time off — 12 days first year

Employee Assistance Program

Job summary

Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative (CSR) in Mansfield, TX. The role focuses on helping customers access short-term financial solutions while delivering exceptional service in a fast-paced environment.

We offer extensive training, development opportunities, and cross-brand mobility across our eleven nationwide brands. This position requires a full-time, in-person schedule, including weekends, with a strong emphasis on accuracy and

Qualifications

• Bilingual Spanish/English required to connect with customers.
• High school diploma or equivalent.
• Excellent verbal and written communication skills with professional demeanor.
• Meticulous attention to detail and data-entry accuracy.
• Proficient with phones, POS system, Microsoft Office and computer systems.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering tailored financial services.
• Enter and maintain customer data accurately in the POS system.
• Assist in in-store events, outreach, and community activities.

Skills

Bilingual Spanish/English

Strong communication skills

Attention to detail

Data entry accuracy

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative (CSR) in Mansfield, TX. The role focuses on helping customers access short-term financial solutions while delivering exceptional service in a fast-paced environment.

We offer extensive training, development opportunities, and cross-brand mobility across our eleven nationwide brands. This position requires a full-time, in-person schedule, including weekends, with a strong emphasis on accuracy and