Bilingual Customer Care Specialist (Esp/Eng)

Community Choice Financial Family of Brands; Culver City (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand opportunities

401(k) retirement plan with company 1x

Medical insurance options

Paid time off starting 12 days

Job summary

Community Choice Financial Family of Brands is hiring a bilingual Customer Service Representative (CSR) in Culver City, CA. The role focuses on assisting customers with transactions, payments, and money orders while delivering excellent service.

Training and development are emphasized, with growth opportunities across our brand portfolio. The position requires Spanish/English fluency, a high school diploma, and the ability to handle data entry accurately.

Qualifications

• Bilingual Spanish/English required to connect with customers.
• High school diploma or equivalent.
• Excellent verbal and written communication, professional demeanor.
• Meticulous attention to detail and data entry accuracy.
• Must be 18+ (19 in Alabama) and pass background checks.

Responsibilities

• Build lasting relationships with customers and drive repeat business.
• Review, validate, and process transactions with accuracy.
• Offer personalized financial services to fit customers' needs.
• Enter and maintain customer data in the POS system.
• Support on-site store operations and community events.

Skills

Bilingual Spanish-English

Excellent verbal & written沟通

Attention to detail

Data entry accuracy

POS system proficiency

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a bilingual Customer Service Representative (CSR) in Culver City, CA. The role focuses on assisting customers with transactions, payments, and money orders while delivering excellent service.

Training and development are emphasized, with growth opportunities across our brand portfolio. The position requires Spanish/English fluency, a high school diploma, and the ability to handle data entry accurately.