Bilingual Customer Care Specialist (English/Spanish)

Sherwin-Williams; Delray Beach (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist in Delray Beach, FL. You will interact with wholesale and retail customers to determine needs, answer questions about products, and recommend solutions. You will resolve concerns promptly while maintaining product quality and store standards.

You will handle sales transactions, stock displays, tinting and mixing, and assist with deliveries as needed. The role emphasizes customer service excellence and meeting sales targets in a fast-paced

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have at least a 'meets expectations' rating.
• Must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment and assist in deliveries when needed.
• Maintain in-stock and presentable condition in assigned areas.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Retail sales

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is hiring a Customer Service Specialist in Delray Beach, FL. You will interact with wholesale and retail customers to determine needs, answer questions about products, and recommend solutions. You will resolve concerns promptly while maintaining product quality and store standards.

You will handle sales transactions, stock displays, tinting and mixing, and assist with deliveries as needed. The role emphasizes customer service excellence and meeting sales targets in a fast-paced