Bilingual Customer Service Specialist (Spanish/English)

Sherwin-Williams; Warner Robins (GA); On-site; USD 19,000 - 23,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will resolve concerns and maintain product quality and displays while meeting store sales goals.

Responsibilities include handling transactions, stocking displays, tinting and mixing as needed, and assisting in deliveries. This role emphasizes bilingual English/Spanish communication and customer satisfaction.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Cash handling equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will resolve concerns and maintain product quality and displays while meeting store sales goals.

Responsibilities include handling transactions, stocking displays, tinting and mixing as needed, and assisting in deliveries. This role emphasizes bilingual English/Spanish communication and customer satisfaction.