Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Boca Raton (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Sherwin-Williams in Boca Raton, FL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will ensure high customer satisfaction and support store sales goals while maintaining stock and displays.

Responsibilities include handling transactions, answering questions, stocking shelves, tinting and mixing when needed, and delivering excellent service in a fast-paced environment. Fluency in English and Spanish is valued.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English and Spanish.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends as required.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Bilingual English/Spanish

Cash handling

Communication

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams in Boca Raton, FL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will ensure high customer satisfaction and support store sales goals while maintaining stock and displays.

Responsibilities include handling transactions, answering questions, stocking shelves, tinting and mixing when needed, and delivering excellent service in a fast-paced environment. Fluency in English and Spanish is valued.