Bilingual Paint Retail Customer Service Specialist

Sherwin-Williams; Saint Pete Beach (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Florida to engage with wholesale and retail customers, determine needs, and recommend the right products. The role emphasizes high service levels, accuracy in transactions, and supporting store sales goals.

Responsibilities include assisting customers, stocking, tinting, deliveries as needed, and maintaining organized files while staying informed about product options.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a rating of at least 'meets expectations' on the latest appraisal.
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist in Florida to engage with wholesale and retail customers, determine needs, and recommend the right products. The role emphasizes high service levels, accuracy in transactions, and supporting store sales goals.

Responsibilities include assisting customers, stocking, tinting, deliveries as needed, and maintaining organized files while staying informed about product options.