Bilingual Customer Care Specialist

Labatt Food Service; Santa Fe (NM); On-site; USD 21,000 - 25,000; Full time

Job summary

Labatt Food Service in Santa Fe, NM is seeking a Customer Service Representative to resolve customer requests and handle orders via phone and email. You will research product options, communicate changes, and support internal teams to meet customer needs.

The role emphasizes clear communication, empathy, and a proactive attitude to maintain excellent service levels. Bilingual English/Spanish preferred to assist a diverse customer base in a fast-paced environment.

Qualifications

• Clear and effective communication with customers.
• Solid work ethic and positive attitude.
• Empathy toward customer concerns with urgency.
• Willingness to take on additional tasks.

Responsibilities

• Respond to customer requests concerning orders, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and effectively communicate changing customer needs with internal personnel.

Skills

Communication

Work Ethic

Empathy

Adaptability

Job description

Labatt Food Service in Santa Fe, NM is seeking a Customer Service Representative to resolve customer requests and handle orders via phone and email. You will research product options, communicate changes, and support internal teams to meet customer needs.

The role emphasizes clear communication, empathy, and a proactive attitude to maintain excellent service levels. Bilingual English/Spanish preferred to assist a diverse customer base in a fast-paced environment.