Customer Service Representative (CSR)

Labatt Food Service; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Labatt Food Service in Houston is seeking a Customer Service Representative to support order processing, deliveries, and product inquiries. You will use problem solving to resolve user requests and handle administrative tasks in a fast-paced office environment.

Ideal candidates will possess strong communication skills, a positive attitude, and the ability to empathize with customers. Bilingual English/Spanish strongly preferred to assist a diverse customer base.

Qualifications

• Strong communication skills to understand and resolve customer requests.
• Ability to resolve customer issues with empathy and urgency.
• Positive attitude to maintain rapport with customers.
• Willingness to take on additional responsibilities as needed.
• Bilingual English/Spanish strongly preferred.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and effectively communicate changing customer needs with internal personnel.

Skills

Communication skills

Problem solving

Empathy

Positive attitude

Bilingual English/Spanish

Job description

Labatt Food Service is hiring a Customer Service Representative for their Houston office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• Bilingual, English & Spanish, strongly preferred.