Bilingual Customer Service Specialist (EN/ES)

Labatt Food Service; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Labatt Food Service, based in San Antonio, TX, is hiring a Customer Service Representative for its San Antonio office. The role involves using problem solving to resolve user requests and handling various administrative tasks to support customers throughout the order process.

Key duties include responding to orders, deliveries, and product inquiries by phone or email, offering product suggestions, and updating customers on orders and changes.

Qualifications

• Excellent communication and interpersonal skills.
• Demonstrated empathy and urgency in resolving customer concerns.
• Ability to multitask and adapt to changing customer needs.

Responsibilities

• Respond to and resolve customer requests about orders, deliveries, and product inquiries via phone and email.
• Propose product suggestions based on customer requirements.
• Communicate order and product changes with customers promptly.
• Identify changing customer needs and relay to internal teams.

Skills

Communication skills

Empathy

Work ethic

Bilingual English/Spanish

Job description

Labatt Food Service, based in San Antonio, TX, is hiring a Customer Service Representative for its San Antonio office. The role involves using problem solving to resolve user requests and handling various administrative tasks to support customers throughout the order process.

Key duties include responding to orders, deliveries, and product inquiries by phone or email, offering product suggestions, and updating customers on orders and changes.