Customer Service Rep (CSR)

Labatt Food Service; Santa Fe (NM); In loco; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Labatt Food Service in Santa Fe, NM is seeking a Customer Service Representative to resolve customer requests and handle orders via phone and email. You will research product options, communicate changes, and support internal teams to meet customer needs.

The role emphasizes clear communication, empathy, and a proactive attitude to maintain excellent service levels. Bilingual English/Spanish preferred to assist a diverse customer base in a fast-paced environment.

Competenze

• Clear and effective communication with customers.
• Solid work ethic and positive attitude.
• Empathy toward customer concerns with urgency.
• Willingness to take on additional tasks.

Mansioni

• Respond to customer requests concerning orders, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and effectively communicate changing customer needs with internal personnel.

Conoscenze

Communication

Work Ethic

Empathy

Adaptability

Descrizione del lavoro

Customer Service Representative Labatt Food Service is hiring a Customer Service Representative for their Santa Fe, NM office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Customer Service Representative Labatt Food Service is hiring a Customer Service Representative for their Santa Fe, NM office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.

Bilingual, English and Spanish preferred.