Bilingual Customer Care Pro — Growth & Impact

associatedbank; Stevens Point (WI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Sunday off

On-site activities

$50 Saturday bonus

Job summary

Associated Bank is seeking a Customer Care Representative in Stevens Point, WI. You will be the friendly voice customers rely on, resolving questions, troubleshooting issues, and offering financial guidance with empathy and professionalism.

The role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

Qualifications

• High school diploma or equivalent required.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Preferred: bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Stevens Point, WI. You will be the friendly voice customers rely on, resolving questions, troubleshooting issues, and offering financial guidance with empathy and professionalism.

The role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.