Bilingual Banking Care Specialist

Associated Bank; Green Bay (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

Bonus for working Saturdays

Shift premium 12:00pm-9:00pm

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin. You will be the friendly, knowledgeable voice for customers, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism.

A shift premium applies for 12:00pm–9:00pm, and opportunities to grow and mentor peers are available. Responsibilities include assisting customers, solving complex problems, and promoting bank services while maintaining compliance.

Qualifications

• Must have a high school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Wisconsin. You will be the friendly, knowledgeable voice for customers, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism.

A shift premium applies for 12:00pm–9:00pm, and opportunities to grow and mentor peers are available. Responsibilities include assisting customers, solving complex problems, and promoting bank services while maintaining compliance.