Bilingual Customer Care Specialist – Growth & Impact

Associated Banc‑Corp; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

On-site activities

Saturday shift bonus

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin to respond to customer inquiries by phone and email, troubleshoot account and technical issues, and promote banking products. The role emphasizes empathy, professionalism, and teamwork to deliver high-quality service.

With a high school diploma and less than two years in customer service, you’ll grow in a collaborative environment that values inclusion.

Qualifications

• Required: High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Preferred: Bilingual English/Spanish proficiency.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Wisconsin to respond to customer inquiries by phone and email, troubleshoot account and technical issues, and promote banking products. The role emphasizes empathy, professionalism, and teamwork to deliver high-quality service.

With a high school diploma and less than two years in customer service, you’ll grow in a collaborative environment that values inclusion.