Banking Customer Care Pro — Growth & Mentorship

Associated Bank; Stevens Point (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

$50 Saturday bonus

401(k) plan

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin to provide friendly, knowledgeable support to customers by phone and email, resolving inquiries and guiding financial decisions with empathy.

The role emphasizes customer service excellence, product promotion, and teamwork within a compliant, inclusive environment. The position offers opportunities for growth and hands-on training in a collaborative setting.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail or related fields.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual EN/ES

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Wisconsin to provide friendly, knowledgeable support to customers by phone and email, resolving inquiries and guiding financial decisions with empathy.

The role emphasizes customer service excellence, product promotion, and teamwork within a compliant, inclusive environment. The position offers opportunities for growth and hands-on training in a collaborative setting.