Banking Customer Care Specialist

Associated Bank; Stevens Point (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Volunteer time off

Employee stock purchase plan

Job summary

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly, knowledgeable voice our customers rely on. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to grow within the organization, mentor teammates, and contribute to a culture that values excellence and collaboration. Associated Bank offers retirement savings including 401(k) and Pension plans, paid time off to

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency preferred.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Phone support

Email support

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly, knowledgeable voice our customers rely on. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to grow within the organization, mentor teammates, and contribute to a culture that values excellence and collaboration. Associated Bank offers retirement savings including 401(k) and Pension plans, paid time off to