Banking Customer Experience Specialist

associatedbank; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

401(k) and Pension plans

Paid time off to volunteer

Diversity-focused Colleague Resource(G

Competitive salaries and professional/

Bonus benefits and well-being programs

Job summary

Associated Bank is hiring a Customer Care Representative in Wisconsin. You will be the friendly voice customers rely on, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism.

Key responsibilities include handling inquiries via phone and email, promoting bank products, and mentoring teammates to ensure high-quality service while complying with policies and regulations. Includes opportunities to grow within the organization.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank is hiring a Customer Care Representative in Wisconsin. You will be the friendly voice customers rely on, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism.

Key responsibilities include handling inquiries via phone and email, promoting bank products, and mentoring teammates to ensure high-quality service while complying with policies and regulations. Includes opportunities to grow within the organization.