Bilingual Customer Care & Order Specialist

Management Performance Associates; Okmulgee (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Management Performance Associates is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary point of contact for customers, manage orders, and coordinate with internal teams to ensure high levels of satisfaction.

The ideal candidate is organized, detail-oriented, and comfortable in a fast-paced environment, with experience in customer service, order processing, and sales support across domestic and Latin American markets.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate product sample requests and fulfillment.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations to align production schedules with delivery.

Skills

Bilingual

Customer service

Account management

Inside sales

Sales support

Written & verbal communication

Organizational skills

Attention to detail

Microsoft Office

ERP/CRM familiarity

SAP

Salesforce

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

Job description

Management Performance Associates is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary point of contact for customers, manage orders, and coordinate with internal teams to ensure high levels of satisfaction.

The ideal candidate is organized, detail-oriented, and comfortable in a fast-paced environment, with experience in customer service, order processing, and sales support across domestic and Latin American markets.