Bilingual Customer Care & Orders Specialist

Genie Matthews and Associates; Okmulgee (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

Genie Matthews and Associates seeks a bilingual Customer Care Specialist in Oklahoma to serve as the main customer contact. You will manage orders, maintain customer data in ERP systems, and support sales initiatives across domestic and Latin American markets.

The role emphasizes strong communication, organization, and the ability to collaborate with sales, manufacturing, and operations teams to ensure customer satisfaction.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assist with concerns.
• Coordinate customer requests and ensure timely issue resolution.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records in ERP.
• Establish new customer accounts and manage databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications and product updates.
• Collaborate with sales and other departments to meet customer needs.
• Coordinate with manufacturing and operations to align production with delivery schedules.
• Manage product returns, credits, and related issues.
• Partner with quality and operations to resolve concerns.

Skills

Bilingual English/Spanish

Customer service

Order management

Organizational skills

Written and verbal communication

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

Job description

Genie Matthews and Associates seeks a bilingual Customer Care Specialist in Oklahoma to serve as the main customer contact. You will manage orders, maintain customer data in ERP systems, and support sales initiatives across domestic and Latin American markets.

The role emphasizes strong communication, organization, and the ability to collaborate with sales, manufacturing, and operations teams to ensure customer satisfaction.