Bilingual Customer Care & Order Specialist

Meritas Advisory Group, LLC; Okmulgee (OK); In loco; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Meritas Advisory Group, LLC is seeking a bilingual Customer Care Specialist based in Oklahoma to serve as a primary contact for customers. The role focuses on building relationships, processing orders, and coordinating with internal teams to ensure satisfaction across domestic and Latin American markets.

The ideal candidate will be highly organized, detail oriented, and experienced in customer service, order management, and sales support, with strong communication skills and proficiency in

Competenze

• Bachelor's degree or equivalent work experience.
• Bilingual fluency in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce.

Mansioni

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates and delivery timelines.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain customer information and order records in ERP/CRM.
• Prepare customer quotations and support sales initiatives.
• Coordinate production schedules with manufacturing and operations.

Conoscenze

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Microsoft Office

ERP/CRM experience (SAP Salesforce)

Formazione

Bachelor's degree or equivalent

Strumenti

SAP

Salesforce

ERP system

Descrizione del lavoro

Meritas Advisory Group, LLC is seeking a bilingual Customer Care Specialist based in Oklahoma to serve as a primary contact for customers. The role focuses on building relationships, processing orders, and coordinating with internal teams to ensure satisfaction across domestic and Latin American markets.

The ideal candidate will be highly organized, detail oriented, and experienced in customer service, order management, and sales support, with strong communication skills and proficiency in