Bilingual Customer Care & Order Specialist

SPG; Okmulgee (OK); On-site; USD 40,000 - 56,000; Full time

Job summary

SPG in Oklahoma is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers, handling inquiries by phone and email and coordinating with internal teams to ensure a high level of service.

You will manage orders for domestic and Latin American markets, maintain accurate customer data in ERP/CRM systems, and support sales initiatives through quotes and timely communications.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order statuses and delivery timelines.
• Coordinate customer requests and ensure timely resolution of issues.
• Process orders for domestic and Latin American markets.
• Maintain customer data and orders in ERP/CRM systems.
• Prepare quotations for standard and customized products.
• Collaborate with sales and internal departments to meet customer needs.
• Coordinate with manufacturing to align production with delivery expectations.

Skills

Bilingual English/Spanish

Customer service

Account management

Inside sales

Communication

Organization

Multitasking

Collaboration

Self-motivated

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

SAP

Salesforce

ERP/CRM systems

Job description

SPG in Oklahoma is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers, handling inquiries by phone and email and coordinating with internal teams to ensure a high level of service.

You will manage orders for domestic and Latin American markets, maintain accurate customer data in ERP/CRM systems, and support sales initiatives through quotes and timely communications.