Bilingual Customer Care & Order Specialist

Key People; Okmulgee (OK); In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Key People seeks a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers, handling inquiries, orders, and cross-functional coordination. The role emphasizes a high level of customer satisfaction and collaboration with sales and operations.

The ideal candidate will have experience in customer service, order management, and sales support, with strong communication skills and proficiency in ERP/CRM platforms.

Competenze

• Bachelor's degree or equivalent relevant work experience.
• Bilingual in English and Spanish.
• Experience in customer service, account management, inside sales or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Mansioni

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assist with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Conoscenze

Bilingual English/Spanish

Customer service

Order processing

Strong written and verbalcommunication

Excellent organizational skills

Microsoft Office proficiency

Formazione

Bachelor's degree or equivalent relevant work experience

Strumenti

SAP

Salesforce

Descrizione del lavoro

Key People seeks a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers, handling inquiries, orders, and cross-functional coordination. The role emphasizes a high level of customer satisfaction and collaboration with sales and operations.

The ideal candidate will have experience in customer service, order management, and sales support, with strong communication skills and proficiency in ERP/CRM platforms.