Bilingual Customer Care & Order Specialist

Hire Consulting Services; Okmulgee (OK); On-site; USD 38,000 - 60,000; Full time

Job summary

Hire Consulting Services is seeking a bilingual Customer Care Specialist to serve as a key contact for customers in Oklahoma. The role focuses on building relationships, processing orders, coordinating with internal teams, and ensuring high customer satisfaction.

The ideal candidate is organized, detail-oriented, and experienced in customer service, order management, and sales support. Proficiency with ERP/CRM systems like SAP or Salesforce is preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.

Responsibilities

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Skills

Customer service

Order management

Sales support

Communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

Hire Consulting Services is seeking a bilingual Customer Care Specialist to serve as a key contact for customers in Oklahoma. The role focuses on building relationships, processing orders, coordinating with internal teams, and ensuring high customer satisfaction.

The ideal candidate is organized, detail-oriented, and experienced in customer service, order management, and sales support. Proficiency with ERP/CRM systems like SAP or Salesforce is preferred.