Bilingual Customer Care & Orders Specialist

Clear Concepts, Inc.; Okmulgee (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Clear Concepts, Inc. is seeking a bilingual Customer Care Specialist to serve as the primary point of contact for customers. The role involves handling inquiries, managing orders, and coordinating with internal teams to ensure high customer satisfaction.

The ideal candidate is highly organized, detail-oriented, and experienced in customer service, order management, and sales support. You will respond to inquiries via phone and email, maintain customer databases, prepare quotations, and support

Qualifications

• Bachelor's degree or equivalent required.
• Bilingual proficiency in English and Spanish required.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Skills

Bilingual English & Spanish

Customer service experience

Order management

Sales support

Strong communication

Organizational skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

ERP/CRM systems

Job description

Clear Concepts, Inc. is seeking a bilingual Customer Care Specialist to serve as the primary point of contact for customers. The role involves handling inquiries, managing orders, and coordinating with internal teams to ensure high customer satisfaction.

The ideal candidate is highly organized, detail-oriented, and experienced in customer service, order management, and sales support. You will respond to inquiries via phone and email, maintain customer databases, prepare quotations, and support