Bilingual Customer Care & Order Specialist

Connectly Recruiting; Okmulgee (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Connectly Recruiting is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary contact for customers, manage orders, and coordinate with internal teams to ensure satisfaction.

You will handle domestic and Latin American orders, maintain customer data in ERP/CRM, prepare quotations, and support sales while collaborating across departments in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, customer-focused.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates and delivery timelines.
• Coordinate customer requests and ensure timely resolution.
• Process domestic and Latin American orders.
• Maintain customer data in ERP/CRM and issue invoices.
• Prepare quotations and support sales initiatives.
• Coordinate with manufacturing and operations to align production with delivery.
• Manage product returns and credits.

Skills

Customer service

Account management

Inside sales

Sales support

Communication skills

Education

Bachelor's degree

Equivalent work experience

Tools

SAP

Salesforce

Microsoft Office

ERP systems

Job description

Connectly Recruiting is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary contact for customers, manage orders, and coordinate with internal teams to ensure satisfaction.

You will handle domestic and Latin American orders, maintain customer data in ERP/CRM, prepare quotations, and support sales while collaborating across departments in a fast-paced environment.