Bilingual Customer Care & Order Specialist

Top Echelon Software LLC; Okmulgee (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Top Echelon Software LLC is seeking a bilingual Customer Care Specialist in Oklahoma to act as a primary contact for customers, manage orders, and coordinate with internal teams to ensure high customer satisfaction.

The role emphasizes organization, pace, and experience in customer service, order management, and sales support, with responsibilities spanning order processing, quotations, and collaboration with sales and operations.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Skills

Bilingual English/Spanish

Strong communication

Organizational skills

Attention to detail

Customer service experience

Education

Bachelor's degree or equivalent experience

Tools

SAP

Salesforce

ERP system

Microsoft Office

Job description

Top Echelon Software LLC is seeking a bilingual Customer Care Specialist in Oklahoma to act as a primary contact for customers, manage orders, and coordinate with internal teams to ensure high customer satisfaction.

The role emphasizes organization, pace, and experience in customer service, order management, and sales support, with responsibilities spanning order processing, quotations, and collaboration with sales and operations.