Bilingual Customer Care & Order Specialist

Acloché LLC; Okmulgee (OK); On-site; USD 36,000 - 60,000; Full time

Job summary

Acloché LLC in Oklahoma is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers. You will build relationships, process orders, coordinate with internal teams, and ensure a high level of customer satisfaction in a fast-paced setting.

Responsibilities include handling order processing for domestic and Latin American markets, maintaining accurate records in ERP/CRM, and supporting sales initiatives through clear customer communications.

Qualifications

• Bachelor's degree or equivalent required.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, order management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.

Responsibilities

• Customer Service & Relationship Management: Serve as primary contact for customers, responding to inquiries via phone and email; develop and maintain strong relationships; provide order status updates and delivery timelines; coordinate requests for timely resolution.

Skills

Customer service

Order management

Sales support

Communication

Organization

Bilingual English/Spanish

Education

Bachelor's degree

Tools

SAP

Salesforce

Microsoft Office

Job description

Acloché LLC in Oklahoma is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers. You will build relationships, process orders, coordinate with internal teams, and ensure a high level of customer satisfaction in a fast-paced setting.

Responsibilities include handling order processing for domestic and Latin American markets, maintaining accurate records in ERP/CRM, and supporting sales initiatives through clear customer communications.