Customer Care Specialist

H.T. Prof Executive Search; Northern (KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Htprof is seeking a bilingual Customer Care Specialist to act as the primary contact for customers, handling inquiries, orders, and account management. You will coordinate with sales, manufacturing, and operations to ensure accurate orders, timely delivery, and high customer satisfaction.

Ideal candidates are organized, detail-oriented, and experienced in customer service, order management, and sales support, with proficiency in MS Office and ERP/CRM platforms such as SAP or Salesforce.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates and delivery timelines.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain customer information, pricing, and order records in an ERP system.
• Establish new customer accounts and manage databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfilment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications and product updates.
• Collaborate with sales, manufacturing, and operations to meet customer needs.
• Coordinate with manufacturing and operations to align production schedules with delivery expectations.
• Manage product returns, credits, and related customer service issues.

Job description

Position Overview

Our client is seeking a bilingual Customer Care Specialist to serve as a primary point of contact for customers. This individual will play a key role in building customer relationships, processing orders, coordinating with internal teams, and ensuring a high level of customer satisfaction.

The ideal candidate is highly organized, detail-oriented, comfortable working in a fast-paced environment, and experienced in customer service, order management, and sales support.

Key Responsibilities

Customer Service & Relationship Management

Serve as a primary contact for customers, responding to inquiries via phone and email.

Develop and maintain strong customer relationships.

Provide order status updates, delivery timelines, and assistance with customer concerns.

Coordinate customer requests and ensure timely resolution of issues.

Order Processing & Administration

Process customer orders for domestic and Latin American markets.

Maintain accurate customer information, pricing, and order records within an ERP system.

Establish new customer accounts and maintain customer databases.

Process invoices and shipping documentation.

Coordinate product sample requests and fulfillment.

Prepare customer quotations for standard and customized products.

Support sales initiatives through customer communications, promotional materials, and product updates.

Work collaboratively with sales and other internal departments to meet customer needs.

Operations & Cross-Functional Coordination

Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.

Manage product returns, credits, and related customer service issues.

Partner with quality and operations teams to resolve product or order concerns.

Required Qualifications

Bachelor's degree or equivalent relevant work experience.

Bilingual proficiency in English and Spanish.

Experience in customer service, customer account management, inside sales, or sales support.

Strong written and verbal communication skills.

Excellent organizational skills and attention to detail.

Proficiency with Microsoft Office and business systems.

Experience with ERP or CRM platforms such as SAP or Salesforce preferred.

Ability to manage multiple priorities and collaborate across departments.

Self-motivated, goal-oriented, and customer-focused.

Ideal Candidate

The successful candidate will demonstrate:

Strong interpersonal and relationship-building skills.

A proactive approach to problem-solving.

Ability to work effectively with sales, manufacturing, and operations teams.

A commitment to accuracy, responsiveness, and customer satisfaction.

Professionalism, adaptability, and a collaborative mindset.

Additional Information

This position supports both domestic and international customer accounts and requires frequent coordination with internal teams to ensure accurate order processing and timely customer support.