Bilingual Customer Care & Order Specialist

ASHFORD CONNEX, LLC; Okmulgee (OK); Vor Ort; USD 40.000 - 65.000; Vollzeit

Zusammenfassung

ASHFORD CONNEX, LLC is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers and coordinate with internal teams. The role focuses on building relationships, processing orders, and ensuring a high level of customer satisfaction in a fast-paced environment.

You will manage orders for domestic and Latin American markets, maintain accurate customer data in ERP/CRM systems such as SAP or Salesforce, and support sales with quotations, product updates,

Qualifikationen

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with SAP or Salesforce preferred.
• Ability to manage multiple priorities across departments.

Aufgaben

• Serve as primary contact for customers via phone and email.
• Develop and maintain customer relationships and provide order updates.
• Process customer orders for domestic and Latin American markets.
• Coordinate with manufacturing and operations to align production with delivery expectations.
• Manage returns, credits, and related customer service issues.
• Prepare quotations and support sales initiatives.

Kenntnisse

Bilingual English/Spanish

Customer service

Order management

Sales support

Ausbildung

Bachelor's degree or equivalent work experience

Tools

SAP

Salesforce

ERP system

Jobbeschreibung

ASHFORD CONNEX, LLC is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers and coordinate with internal teams. The role focuses on building relationships, processing orders, and ensuring a high level of customer satisfaction in a fast-paced environment.

You will manage orders for domestic and Latin American markets, maintain accurate customer data in ERP/CRM systems such as SAP or Salesforce, and support sales with quotations, product updates,