Bilingual Customer Care & Orders Specialist

United Future; Okmulgee (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

United Future in Oklahoma is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers and to drive satisfaction. You will manage orders, coordinate with internal teams, and support sales efforts while building lasting relationships.

The ideal candidate has experience in customer service, order processing, and sales support, with strong communication and organizational skills. This is a full-time, on-site role with a focus on domestic and Latin American markets.

Qualifications

• Bachelor's degree or equivalent work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP/CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Skills

Bilingual English/Spanish

Customer service

Order management

Sales support

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

Job description

United Future in Oklahoma is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers and to drive satisfaction. You will manage orders, coordinate with internal teams, and support sales efforts while building lasting relationships.

The ideal candidate has experience in customer service, order processing, and sales support, with strong communication and organizational skills. This is a full-time, on-site role with a focus on domestic and Latin American markets.