Bilingual Customer Care & Order Specialist

Joseph Michaels International; Okmulgee (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Joseph Michaels International in Oklahoma seeks a bilingual Customer Care Specialist to be the primary contact for customers, handling inquiries, orders, and cross-functional coordination.

The role emphasizes building relationships, processing orders for domestic and Latin American markets, and supporting sales with accurate documentation and timely communication. ABachelor's degree and ERP/CRM experience are preferred.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Skills

Bilingual English/Spanish

Customer service

Time management

Communication

Attention to detail

Education

Bachelor's degree

Tools

SAP

Salesforce

Microsoft Office

Job description

Joseph Michaels International in Oklahoma seeks a bilingual Customer Care Specialist to be the primary contact for customers, handling inquiries, orders, and cross-functional coordination.

The role emphasizes building relationships, processing orders for domestic and Latin American markets, and supporting sales with accurate documentation and timely communication. ABachelor's degree and ERP/CRM experience are preferred.