Bilingual Customer Care & Order Specialist

Top Dog Recruiting; Okmulgee (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

Top Dog Recruiting is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers and oversee order processing across domestic and Latin American markets.

You will coordinate with manufacturing and internal teams to ensure on-time delivery, maintain accurate customer data in ERP, and prepare quotations and updates for sales initiatives. Strong communication and organization are essential.

Qualifications

• Bachelor's degree or equivalent work experience.
• Bilingual in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assist with concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records in an ERP system.
• Establish new customer accounts and maintain databases; process invoices and shipping docs.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives with customer communications and product updates.
• Collaborate with sales and other departments to meet customer needs.
• Coordinate with manufacturing and operations to align production with delivery.
• Manage returns, credits, and related issues; resolve concerns with quality/ops.

Skills

Bilingual: English & Spanish

Microsoft Office

ERP/CRM familiarity (SAP/Salesforce)

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

Top Dog Recruiting is seeking a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers and oversee order processing across domestic and Latin American markets.

You will coordinate with manufacturing and internal teams to ensure on-time delivery, maintain accurate customer data in ERP, and prepare quotations and updates for sales initiatives. Strong communication and organization are essential.