Bilingual Customer Care & Order Specialist

Red Seal Recruiting Ltd.; Okmulgee (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Red Seal Recruiting Ltd. is assisting a client in Oklahoma with a bilingual Customer Care Specialist role focused on delivering outstanding service to English- and Spanish-speaking customers.

You will manage orders, coordinate with internal teams, and maintain accurate records to support order fulfillment and revenue growth. The ideal candidate has customer service, order management, and inside sales experience, strong communication, and the ability to juggle multiple priorities in a fast-paced

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP/CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, customer-focused.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records in ERP.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Collaborate with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Skills

Bilingual EN/ES

Customer service

Order management

Inside sales

Communication skills

Organizational skills

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

SAP or Salesforce

Job description

Red Seal Recruiting Ltd. is assisting a client in Oklahoma with a bilingual Customer Care Specialist role focused on delivering outstanding service to English- and Spanish-speaking customers.

You will manage orders, coordinate with internal teams, and maintain accurate records to support order fulfillment and revenue growth. The ideal candidate has customer service, order management, and inside sales experience, strong communication, and the ability to juggle multiple priorities in a fast-paced