Bilingual Project Coordinator – Client Success

Floor Interior Services Corp; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Floor Interior Services Corp is seeking a highly organized Project Coordinator in Jacksonville, FL. The role bridges customers, our retail partner, and installers to deliver accurate, timely projects and outstanding service.

The ideal candidate is proactive, empathetic, and thrives in a fast-paced setting, serving as the communicator and problem-solver to keep work moving smoothly from start to finish.

Qualifications

• 1-3 years of experience in a project coordination or customer service role.
• Strong organizational and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule installations and confirm daily appointments with customers.
• Track and monitor installation progress and service calls.
• Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
• Guide installers in the field to ensure high-quality project delivery.
• Assist in resolving customer concerns including site visits when needed.
• Document and maintain accurate records of interactions, accounts, and project updates.
• Identify customer needs, provide timely solutions, and follow up to ensure satisfaction.
• Escalate store or project issues when appropriate.
• Deliver service with urgency, professionalism, and attention to detail.

Skills

Project coordination

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Floor Interior Services Corp is seeking a highly organized Project Coordinator in Jacksonville, FL. The role bridges customers, our retail partner, and installers to deliver accurate, timely projects and outstanding service.

The ideal candidate is proactive, empathetic, and thrives in a fast-paced setting, serving as the communicator and problem-solver to keep work moving smoothly from start to finish.