Bilingual Project Coordinator — Customer & Installations Lead

Floor Interior Services Corp; Fort Lauderdale (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Floor Interior Services Corp is seeking a highly organized Project Coordinator to bridge customers, our retail partner, and installers. You will ensure projects move smoothly from start to finish with accuracy and excellent service.

Ideal candidates are proactive, empathetic, and thrive in a fast-paced environment, managing communications, scheduling, and issue resolution with professionalism.

Qualifications

• 1-3 years of experience in a project coordination or customer service role.
• Strong organizational and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
• High school diploma or equivalent required.
• Customer service background a must.
• Bilingual (English/Spanish) highly preferred.
• Knowledge of the flooring industry is a plus.
• Must possess a valid Florida Driver's License.
• Must possess a current Forklift Certification or be willing to obtain one.

Responsibilities

• Schedule installations and confirm daily appointments with customers.
• Track and monitor installation progress and service calls.
• Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
• Guide installers in the field to ensure high-quality project delivery.
• Assist in resolving customer concerns including site visits when needed.
• Document and maintain accurate records of interactions, accounts, and project updates.
• Identify customer needs, provide timely solutions, and follow up to ensure satisfaction.
• Escalate store or project issues when appropriate.
• Deliver service with urgency, professionalism, and attention to detail.

Skills

Organizational skills

Problem-solving abilities

Verbal and written communication

Multitasking and time management

Customer service

Bilingual English/Spanish

Microsoft Office proficiency

Driver's license

Forklift certification

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Floor Interior Services Corp is seeking a highly organized Project Coordinator to bridge customers, our retail partner, and installers. You will ensure projects move smoothly from start to finish with accuracy and excellent service.

Ideal candidates are proactive, empathetic, and thrive in a fast-paced environment, managing communications, scheduling, and issue resolution with professionalism.