Bilingual Customer Care Advisor - English/French (Remote)

Clarins USA, Inc.; Raleigh (NC); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Development and training opportunities

Attractive compensation and benefits

Job summary

Clarins USA, Inc. in the US seeks a Fulltime TEMPORARY Customer Care Advisor (Bilingual English/French) to support US and Canada via email, chat, and phone. You will handle high volumes and deliver boutique-level service for Clarins.com customers from home or on-site locations.

You’ll meet SLAs, assist with orders, returns, loyalty questions, and product inquiries, while using Salesforce, Zendesk, and Demandware to provide a seamless experience.

Qualifications

• Minimum of 1-year Client Service experience in a contact center or in-store.
• Associate degree or higher preferred.
• Experience in Beauty or Retail is a plus.
• Strong written and verbal communication skills.
• Proficient with SaaS platforms such as Salesforce, DemandWare & Zendesk.

Responsibilities

• Provide the highest level of customer service & beauty advice through email, telephone, and chat.
• Listen, understand & resolve guests’ issues promptly with empathy and brand knowledge.
• Advise on shipping issues, returns, loyalty programs, orders, and promos.
• Adapt approach to different customer profiles to deliver 5-star service.
• Meet Clarins SLAs for wait times, responses, CSAT, and NPS.

Skills

Customer service

Communication

Multitasking

Team collaboration

Problem solving

English language

French language

Education

Associate degree

Tools

Salesforce

Demandware

Zendesk

Outlook

Excel

Teams

Job description

Clarins USA, Inc. in the US seeks a Fulltime TEMPORARY Customer Care Advisor (Bilingual English/French) to support US and Canada via email, chat, and phone. You will handle high volumes and deliver boutique-level service for Clarins.com customers from home or on-site locations.

You’ll meet SLAs, assist with orders, returns, loyalty questions, and product inquiries, while using Salesforce, Zendesk, and Demandware to provide a seamless experience.