French Bilingual CX Specialist — Remote

Quince

United States

Remote

USD 25,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

Referral bonuses

Hospital coverage

Paramedical

Dental

Vision

Prescription

Virtual Healthcare

Life and Disability

401K

Job summary

United States Digital Space LLC is seeking a French bilingual Customer Experience Specialist to be the heartbeat of our luxury brand. You will engage customers via chat, email, phone and social channels, resolve issues with empathy, and build trust while guiding them through our high-quality, fairly priced essentials.

This remote role offers a 90-day intro, structured schedules, and clear paths to specialist or leadership tracks, with opportunities for growth and a comprehensive benefits package.

Qualifications

High School diploma or GED required.
Bilingual in French and English - both written and spoken.
Minimum 2 years of customer service experience.
Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

Responsibilities

Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
Resolve issues with empathy, turning challenges into positive experiences.
Navigate tools efficiently while keeping the human touch.
Share insights and recurring patterns to help improve the experience.
Become a product expert to guide customers authentically.

Skills

Digital Intelligence

Empathy

Brand Ambassadorship

Ownership

Adaptability

Education

High School diploma or GED

Job description

This remote role offers a 90-day intro, structured schedules, and clear paths to specialist or leadership tracks, with opportunities for growth and a comprehensive benefits package.

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