Remote Customer Success Advocate (Bilingual EN/FR)

Carrier Enterprise; Knightdale (NC); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and L

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Customer Success Advocate to support customers via chat, email, and online requests in a fast-paced, high-volume environment. The role emphasizes strong service orientation and collaboration with sales and support teams, with potential remote work options from Raleigh.

A college degree or equivalent experience is preferred, and bilingual English/French Canadian skills are a plus.

Qualifications

• College degree preferred or five years of experience in digital customer service.
• Proficient with CRM/Salesforce and digital channels.
• Bilingual English/French Canadian is preferred.
• Strong written and verbal communication skills.
• Ability to multi-task and manage high-volume chats.

Responsibilities

• Interact with customers via chat, email, and online requests in a friendly, efficient manner.
• Handle up to 3 chats simultaneously with a sense of urgency.
• Document all interactions in CRM/Salesforce.
• Provide product, system and process guidance to customers.
• Support inventory and order-related inquiries as needed.
• Contribute to training for new hires.

Skills

Customer service

CRM/Salesforce

Communication skills

Bilingual English/French Canadian

Multi-tasking

Sales support

Education

College degree preferred

Tools

CRM/Salesforce

Job description

Carrier Enterprise is seeking a Customer Success Advocate to support customers via chat, email, and online requests in a fast-paced, high-volume environment. The role emphasizes strong service orientation and collaboration with sales and support teams, with potential remote work options from Raleigh.

A college degree or equivalent experience is preferred, and bilingual English/French Canadian skills are a plus.