Bilingual Beauty Care Advisor (EN/FR) — Remote

Clarins USA, Inc.; Phoenix (AZ); Remote; USD 36,000 - 39,000; Full time

Job summary

Clarins USA, Inc. is seeking a Customer Care Advisor to deliver exceptional service via email, chat, and phone for US and Canada customers. You will resolve inquiries with product knowledge and a proactive, empathetic approach, maintaining brand standards across channels.

The role requires 1+ year of client service experience in a contact center or retail setting, with familiarity in beauty or cosmetics. Remote work options are available, with 40 hours per week and weekend on-call as needed.

Qualifications

• 1 year client service experience in a contact center or in-store.
• Associate degree or higher preferred.
• Experience in Beauty or Retail.
• Proficient with SaaS platforms such as Salesforce, DemandWare & Zendesk.
• Able to handle high volumes across channels.

Responsibilities

• Provide the highest level of customer service & beauty advice through email, telephone, and chat
• Listen, understand & resolve Guests’ issues promptly, by showing empathy and product knowledge
• Be the first point of contact between prospective customers and the brand, advising on shipping issues, returns and loyalty questions
• Adapt customer care approach to different customer profiles and offer 5-star service in the digital boutique context
• Meet all Clarins SLAs regarding wait and response time, CSAT and NPS

Skills

Customer service

Communication

Problem solving

Team collaboration

Multitasking

Education

Associate degree

Higher education preferred

Tools

Salesforce

Demandware

Zendesk

Job description

Clarins USA, Inc. is seeking a Customer Care Advisor to deliver exceptional service via email, chat, and phone for US and Canada customers. You will resolve inquiries with product knowledge and a proactive, empathetic approach, maintaining brand standards across channels.

The role requires 1+ year of client service experience in a contact center or retail setting, with familiarity in beauty or cosmetics. Remote work options are available, with 40 hours per week and weekend on-call as needed.