Bilingual Customer Advocate (Spanish/English)

Sherwin-Williams; Duluth (MN); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Job summary

Sherwin-Williams in Duluth, MN is seeking a Part-time Customer Service Specialist to assist customers, answer questions, and recommend solutions. The role involves in-store and phone interactions, processing sales, and maintaining product displays. Requirements include bilingual English/Spanish ability, 18+ age, and lifting up to 70 lbs.

Starting pay is $17.02 per hour. Benefits include health, retirement, and paid time off.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to lift up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a 'meets expectations' rating on the latest performance appraisal.
• Internal Sherwin-Williams employees must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks; assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Retail sales

Lifting 70 lbs max

Education

High School diploma or GED

Job description

Sherwin-Williams in Duluth, MN is seeking a Part-time Customer Service Specialist to assist customers, answer questions, and recommend solutions. The role involves in-store and phone interactions, processing sales, and maintaining product displays. Requirements include bilingual English/Spanish ability, 18+ age, and lifting up to 70 lbs.

Starting pay is $17.02 per hour. Benefits include health, retirement, and paid time off.