Bilingual CS Pro — Spanish/English, Multi-Location

Sherwin-Williams; Springfield (IL); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

FSAs and disability coverage

Retirement and saving benefits

Generous time away from work

Job summary

Sherwin-Williams in Springfield, IL is seeking a Customer Service Specialist to assist in-store and over the phone with customer needs, answer questions, and recommend the right products. The role emphasizes sales goals, product knowledge, and maintaining clean, well-stocked displays.

Responsibilities include handling transactions, supporting deliveries when needed, and building trust with our wholesale and retail customers.

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be willing to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be able to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition assigned areas.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams in Springfield, IL is seeking a Customer Service Specialist to assist in-store and over the phone with customer needs, answer questions, and recommend the right products. The role emphasizes sales goals, product knowledge, and maintaining clean, well-stocked displays.

Responsibilities include handling transactions, supporting deliveries when needed, and building trust with our wholesale and retail customers.