Bilingual Customer Service Pro — Multi-Location

Sherwin-Williams; Northville (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine their needs, answer questions about products, and recommend the right solutions. The role emphasizes prompt resolution of concerns, maintaining high quality standards, and meeting store sales goals.

Responsibilities include assisting customers, processing transactions, stocking displays, tinting and mixing products, and supporting deliveries as needed.

Qualifications

• Minimum age 18 and legally eligible to work in the United States.
• Must read, write, and communicate in English and Spanish.
• Valid, unrestricted driver’s license.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.

Responsibilities

• Provide excellent customer service and meet sales goals.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Maintain in-stock and presentable areas; stock shelves and displays.
• Tint and mix products as needed to customer specifications.
• Support deliveries and loading/unloading as required; ensure accurate records.

Skills

Customer service

Sales

Bilingual English/Spanish

Communication

Education

High School diploma or GED

Tools

Tinting equipment

Cash handling

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine their needs, answer questions about products, and recommend the right solutions. The role emphasizes prompt resolution of concerns, maintaining high quality standards, and meeting store sales goals.

Responsibilities include assisting customers, processing transactions, stocking displays, tinting and mixing products, and supporting deliveries as needed.