Bilingual Customer Advocate - English/Spanish

TA Resources LLC; Wheeling (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

A staffing and consulting firm is seeking a bilingual (English/Spanish) Customer Service Representative for a client in Wheeling, IL. The role includes managing customer calls, processing orders, and providing product information. Candidates should possess strong interpersonal skills and attention to detail. A supportive environment with benefits like health insurance and a 401(k) plan is offered. Previous experience in customer service is a plus, but not required.

Qualifications

• Must be fluent in English and Spanish.
• Prior customer service or sales experience is a plus but not a requirement.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Manage incoming customer calls and respond to inquiries.
• Process customer orders and payments in a timely manner.
• Identify customer opportunities and upsell when possible.
• Provide accurate product information for customer issues.
• Collaborate with other departments to meet customer needs.

Skills

Bilingual (English/Spanish)

Customer service skills

Interpersonal skills

Attention to detail

Time management

Education

High school graduation or equivalent

Tools

Microsoft Office (Excel)

Microsoft Navision or Business Central

Job description

A staffing and consulting firm is seeking a bilingual (English/Spanish) Customer Service Representative for a client in Wheeling, IL. The role includes managing customer calls, processing orders, and providing product information. Candidates should possess strong interpersonal skills and attention to detail. A supportive environment with benefits like health insurance and a 401(k) plan is offered. Previous experience in customer service is a plus, but not required.