Bilingual Healthcare Customer Advocate – Spanish

Direct Staffing Inc; Amarillo (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A staffing agency in Amarillo, Texas, is seeking a full-time customer service representative. This role requires answering and making calls to resolve issues for clients within the healthcare sector. The ideal candidate must be bilingual in Spanish and possess strong communication skills. A previous background in customer service, particularly in an inbound call center, is preferred. The position emphasizes timely task resolution and maintaining positive relationships with both internal and external customers.

Qualifications

• Fluent in spoken and written Spanish is required.
• One year of customer service experience preferred in a healthcare setting.
• Able to analyze situations and make decisions within guidelines.
• Experience with standard concepts in dispensing pharmacies is a plus.

Responsibilities

• Answer inbound and perform outbound calls to resolve issues.
• Document tasks clearly and concisely.
• Educate callers to promote one call resolution.
• Maintain effective customer relationships and adhere to guidelines.

Skills

Bilingual in Spanish

Excellent verbal and written skills

Ability to demonstrate professional telephone etiquette

Reliable and dependable

Tools

Microsoft Outlook

Job description

A staffing agency in Amarillo, Texas, is seeking a full-time customer service representative. This role requires answering and making calls to resolve issues for clients within the healthcare sector. The ideal candidate must be bilingual in Spanish and possess strong communication skills. A previous background in customer service, particularly in an inbound call center, is preferred. The position emphasizes timely task resolution and maintaining positive relationships with both internal and external customers.