Bilingual Customer Care Associate — Onsite in Arlington Heights

SONOCO CANADA; Arlington Heights (IL); On-site; USD 51,040 - 57,420; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company match

Paid time off and holidays

Tuition reimbursement

Job summary

A global packaging leader is seeking a Customer Service Representative in Arlington Heights, IL. This role requires managing customer inquiries, processing orders, and ensuring timely communication with production and account managers. Candidates should have strong communication skills, be proficient in Microsoft Office, and hold a High School diploma or GED. Bilingual candidates (English/Spanish) are preferred. The position offers a competitive salary and comprehensive benefits package.

Qualifications

• Two years of experience preferred within an office setting and multi-line phone system.
• Must be proficient in all Microsoft Office tools.
• Bilingual ability (English/Spanish) is preferred.

Responsibilities

• Handle customer questions or concerns regarding order status.
• Maintain customer files both physical and electronic.
• Accept and process orders directly from the customer.
• Coordinate with production to ensure timely deliveries.
• Quote customers pricing and enter new customer projects.

Skills

Bilingual (English/Spanish)

Written communication

Verbal communication

Customer service

Proficiency in Microsoft Office tools

Education

High School diploma or GED

Job description

A global packaging leader is seeking a Customer Service Representative in Arlington Heights, IL. This role requires managing customer inquiries, processing orders, and ensuring timely communication with production and account managers. Candidates should have strong communication skills, be proficient in Microsoft Office, and hold a High School diploma or GED. Bilingual candidates (English/Spanish) are preferred. The position offers a competitive salary and comprehensive benefits package.